FAQs

 

Shipping

Christmas Last Shipping Dates

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UK Shipping Rates

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International Shipping Rates

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Repairs Shipping

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Returns

Not sure on your item and need to return it?

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How can I Return?

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How do I exchange my item?

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How long will it take for me to get my refund/exchange?

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Can I return something which I purchased in a store via your online returns?

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There is a problem with my order. What should I do?

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How do I send in a Repair product?

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Product Care

If my coat needs re-proofing, how do I do this and what can I use?

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How do I wash and care for my wool products?

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How do I look after my Merino items?

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Repairs

I've damaged my favourite Finisterre jacket/jumper/item. What can I do?

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How long will my Repair take?

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Can I get any non-Finisterre items repaired?

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What do I need to do before I send in my gear?

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Packaging

What can I do with my packaging?

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Where was my product made? What is it made of?

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Orders/Stock

How can I track my order?

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How long will my order take to reach me?

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I’ve made a mistake on my order. Can I make an amendment?

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The item I want is showing as out of stock. Do you have any left?

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Do you have any other stockists?

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Trade In

I’d like to trade in my old Finisterre jacket/jumper/item. What do I do?

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Can I trade in non-Finisterre items?

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I live outside the United Kingdom, can I trade in Finsterre product?

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How long will it take to get my redemption code?

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I’d like to redeem my redemption code, what do I do?

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When can I buy Finisterre ReSale?

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Site Use & Email Preferences

How do I change my account details/password on my profile?

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How do I unsubscribe from Finisterre’s Mailing list?

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Don’t want to receive our emails anymore? Here’s how.

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