UK Shipping Rates
We strive to dispatch orders from our warehouse within 48 hours. Due to Royal Mail strike action and subsequent delays, standard orders can take 7-10 working days to be delivered. We are very sorry for any delay caused. Royal Mail will share a live tracking link where you'll be able to follow your parcel's progress. However please note with current delays, it can take longer than 24 hours for tracking numbers to become live.
£3.95 Standard Shipping under £100 - 3-5 working days*
Free Standard Shipping over £100 - 3-5 working days*
£10 Express Shipping (order before 1pm)- 24h to 48h
Free Express Shipping (orders over £300) - 2-3 working days
International Shipping Rates
From October 11th 2022, we will partner with Global E to offer a smooth global shipping and returns experience. The relevant International Shipping charge will display at checkout once you have added your Shipping Address.
Please note repairs purchased online are only available to customers in the UK at present.
Both outbound and return postage is free for all repairs bought through our website. At checkout all repairs will have free shipping automatically applied. Please note if you have any other non-repair products in your basket they will be subject to our standard shipping rates.
Once you have completed your checkout process you will receive a confirmation email that will contain a link to Royal Mail where you can print out your free postage label.
Not sure on your item and need to return it?
For festive orders, we have an extended returns period. Please return any festive gifts and orders by the 25th January 2023.
We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unworn condition with the tags intact within 28 days of delivery. Proof of purchase must be provided for us to process a refund. Any items received in a non-sellable condition will not be accepted.
Please ensure that you return the goods to us folded and in their original packaging.
If you have received an item from Finisterre as a gift. Please reach out to email@example.com and the Team will resolve this for you.
If you need assistance, please contact firstname.lastname@example.org and our team will be happy to advise.
How can I Return?
We offer a free returns service for customers within the UK. You’ll need your order number to complete this. Head over to https://finisterre.com/returns-portal and follow the on-page instructions. Once you've completed this we'll send your shipping label and instructions via email. There is no need to print anything. Just take your packed return to any Royal Mail drop-off Location. Show a store associate your QR code, and they'll take care of the rest.
How do I exchange my item?
If you wish to exchange something in your order please re-order the new item, and return the original to us for a refund.
Or you can simply include a note requesting the new item in with your return, and our team will exchange this for you if stock allows.
Unfortunately we do not as yet offer an exchange service for international customers. If you are based outside of the UK and wish to exchange something in your order please re-order the new item, and return the original to us for a refund.
How long will it take for me to get my refund/exchange?
Due to Royal Mail strike action your return might take longer than expected to arrive back with us. Our team will be working hard to process your return as fast as we can once it is back with us.
We are really sorry for any inconvenience caused by the delay.
Can I return something which I purchased in a store via your online returns?
Of course. Please send your item back to the Finisterre warehouse by following the link provided.
Please remember to include a note letting us know your address, contact number and proof of purchase. Once it is received at the warehouse, the team will call you and you will be refunded over the phone.
There is a problem with my order. What should I do?
Thorough checks are made before items leave us, but if you have received your order and there is a fault with any items, either email email@example.com or give us a call 01872554481 and we will resolve this for you.
How do I send in a Repair product?
When you purchase a Repair, we will send you all the information needed to get your garment to our Repairs Workshop in Cornwall. Our Repairs team are based at Finisterre HQ, Wheal Kitty Workshops, St Agnes, Cornwall, UK, TR5 0RD
If my coat needs re-proofing, how do I do this and what can I use?
We recommend using a Nikwax product, should your coat need a reproof/ or just some general TLC. Great products, all FC free. Dependent on your jacket and the fabric, you may need to wash the item according to the instruction provided by Nik-Wax.
We do offer a reproofing/wash service, for £16 at our Finisterre HQ.
How do I wash and care for my wool products?
Caring for your wool properly is key to ensure its lengthy life span. We advise to wash all wool products on a 30-degree, gentle spin/wool cycle. The garment should then be laid flat to dry and can be re-shaped when damp if needed. If ever in doubt, all washing instructions are on the label inside your item.
How do I look after my Merino items?
Merino is an essential for any active Finisterre supporter but it must be treated with care. We recommend that you wash your Merino on a gentle 30°C wool cycle with a spin of no more than 600rpm. Reshape the item whilst damp and dry flat. Spinning your Merino too high can result in the garment shrinking beyond repair so look after your Merino and it will look after you!
I've damaged my favourite Finisterre jacket/jumper/item. What can I do?
Never fear! We have our very own in house repairs here at Finisterre who are dedicated to breathing life and happiness back into your beloved Finisterre favourites. You can now book a repair online here - https://finisterre.com/collections/repairs-lived-loved - then simply follow the instructions and send the item to us, for our repairs team to get started on
How long will my Repair take?
Our team are super-efficient, but to get the best results can take time. We will do our best to get your items repaired within 4-6 weeks. This can change dependant of the time of year, so please bear this in mind.
Can I get any non-Finisterre items repaired?
Unfortunately, for now we are only able to repair Finisterre Items, so our apologies for any disappointment.
What do I need to do before I send in my gear?
Wash the garment, taking care to follow wash-care instructions on product care label, send back using instructions shared with you via email
What can I do with my packaging?
You can add our paper mailing bags to your usual paper recycling. To dispose of any bags with our Leave No Trace branding, all you’ll need is a kettle and your sink. The material breaks down quickly and harmlessly in water temperatures above 70ºC. Should your bag end up in landfill, it will biodegrade naturally and Leave No Trace.
You can find more information on our packaging here -
Where was my product made? What is it made of?
We are very proud of our sourcing and fabric innovation here at Finisterre and a great deal of work goes into choosing our suppliers and making sure we are happy with the quality that we can provide to you, the customer. It’s what we live for and why Finisterre started in the first place. You can find out extra information about our sourcing in here -
How can I track my order?
You will be sent a shipping confirmation once your order has been dispatched from our warehouse. You can also track your order by logging into your account here and clicking on the order number you are waiting for. If you have any problems or the delivery is taking longer than usual, contact Customer Services on firstname.lastname@example.org and we will be able to look into it further for you.
How long will my order take to reach me?
Our standard UK delivery takes 3-4 working days to reach you from dispatch. International orders can take 7-14 working days to arrive so please make sure you place your order allowing plenty of time.
Please not we endeavour to dispatch your order straight away however during sale periods this could take further 2-3 working days.
I’ve made a mistake on my order. Can I make an amendment?
We understand that mistakes can happen so please check your confirmation email as soon as you have placed your order and let email@example.com know any changes needed as soon as you can. Our warehouse team will be busy processing your order so it might not always be possible to make amendments, but we will try our best.
The item I want is showing as out of stock. Do you have any left?
Most of our stock is sold online, however, the item you want might well be in one of our stores. You can either email firstname.lastname@example.org or give us a call on 01872554481 – option 1 and we’ll go on the search for you.
I’d like to trade in my old Finisterre jacket/jumper/item. What do I do?
Our trade-in is provided in partnership with Reskinned. The process is laid out in simple steps here; including how to trade in, the product redemption criteria, and how to post your item(s) back.
Can I trade in non-Finisterre items?
Unfortunately not. If you return items which don’t meet the redemption criteria, credit won’t be issued, and items will be kept by Reskinned and recycled.
I live outside the United Kingdom, can I trade in Finsterre product?
Unfortunately trade-in is currently only eligible for customers within the United Kingdom.
How long will it take to get my redemption code?
Trade-in credit is usually issued within 10 days of you dropping your package at the courier point. Once your trade-in has been received and verified by Reskinned, our trade-in partners, credit is issued within 48 hours. Reskinned will send you progress updates by email and you can visit the Reskinned website to get a progress update should you need more info.
I’d like to redeem my redemption code, what do I do?
To redeem your credit, simply select the products you wish to purchase on finisterre.com and then enter your credit redemption code at checkout.
When can I buy Finisterre ReSale?
Finisterre ReSale launches later in 2021. To keep up to date on our latest news and events, you can subscribe to our newsletter.
Site Use & Email Preferences
How do I change my account details/password on my profile?
To make any amendments on your account please select the ‘change password’ option to do so. Or if you would like to change your email address get in touch and we can adjust.
How do I unsubscribe from Finisterre’s Mailing list?
Simply email your details over to email@example.com and the team will remove your details from future mailing.
Don’t want to receive our emails anymore? Here’s how.
To unsubscribe from email marketing, or to receive less from us – forward your request onto the Customer service team and they will be able to assist you with this.