Returns / Exchanges
For festive orders, we have an extended returns period. Please return any festive gifts and orders by the 25th January 2023.
Not sure on your item and need to return it?
We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unworn condition with the tags intact within 28 days of delivery. Proof of purchase must be provided for us to process a refund. Any items received in a non-sellable condition will not be accepted.
Please ensure that you return the goods to us folded and in their original packaging.
If you have received an item from Finisterre as a gift, you may return it for a credit note. Please reach out to email@example.com and the Team will resolve this for you.
How can I return in the UK?
We offer a free returns service for customers within the UK. You’ll need your order number to complete this. Head over to https://finisterre.com/returns-portal and follow the on-page instructions.Once you've completed this we'll send your shipping label and instructions via email. There is no need to print anything. Just take your packed return to any Royal Mail drop-off Location. Show a store associate your QR code, and they'll take care of the rest.
How can I return Internationally?
For International Orders, if you placed your order prior to 11th October 2022, please post your Return back to us at the following address:
Any customs duties, local sales taxes and handling charges are non refundable.
For International orders placed after 11th October 2022, please head over to this portal and follow the on-page instructions. You'll need your order number starting with # and email address to complete this.
Will I be charged to return?
We offer a free returns service for customers within the UK.
Returning Internationally may incur a small fee.
How do I exchange my item?
If you wish to exchange something in your order please re-order the new item, and return the original to us for a refund. If you need assistance, please contact firstname.lastname@example.org and our team will be happy to advise.
Unfortunately we do not as yet offer an exchange service for international customers. If you are based outside of the UK and wish to exchange something in your order please re-order the new item, and return the original to us for a refund.
How long will it take for me to get my refund/exchange?
Due to Royal Mail strike action your return might take longer than expected to arrive back with us. Our team will be working hard to process your return as fast as we can once it is back with us.
We are really sorry for any inconvenience caused by the delay.
Can I return something which I purchased in a store via your online returns?
Of course. Please send your item back to the Finisterre warehouse by following the link provided.
Please remember to include a note letting us know your address, contact number and proof of purchase. Once it is received at the warehouse, the team will call you and you will be refunded over the phone.
There is a problem with my order. What should I do?
Thorough checks are made before items leave us, but if you have received your order and there is a fault with any items, either email email@example.com or give us a call 01872554481 and we will resolve this for you.
How do I send in a Repair product?
When you purchase a Repair, we will send you all the information needed to get your garment to our Repairs Workshop in Cornwall. Our Repairs team are based at Finisterre HQ, Wheal Kitty Workshops, St Agnes, Cornwall, UK, TR5 0RD