FAQs
Gift Returns
If you have received an item from Finisterre as a gift, you may return it directly to us for a gift card to the value of your return. Please process your return via our returns portal and select the relevant option. This option is subject to our standard returns terms and conditions.
I would like to return a product what do I do ?
Please refer to our returns section for instructions on how to return your item.
Where do you ship to and how much does it cost ?
Please refer to our shipping section for full details of our delivery services, pricing and our delivery destinations
I would like to get a Finisterre product repaired ?
Please refer to our repairs section here for more information on our product repairs
Product Care
If my coat needs re-proofing, how do I do this and what can I use?
We recommend using a Nikwax product, should your coat need a reproof or just some general TLC. Great products, all FC free. Dependent on your jacket and the fabric, you may need to wash the item according to the instruction provided by Nik-Wax.
We do offer a reproofing/wash service, for £25 at our Finisterre HQ.
How do I wash and care for my wool products?
Caring for your wool properly is key to ensure its lengthy life span. We advise to wash all wool products on a 30-degree, gentle spin/wool cycle. The garment should then be laid flat to dry and can be re-shaped when damp if needed. If ever in doubt, all washing instructions are on the label inside your item.
How do I look after my Merino items?
Merino is an essential for any active Finisterre supporter but it must be treated with care. We recommend that you wash your Merino on a gentle 30°C wool cycle with a spin of no more than 600rpm. Reshape the item whilst damp and dry flat. Spinning your Merino too high can result in the garment shrinking beyond repair so look after your Merino and it will look after you!
Packaging
What can I do with my packaging?
You can add our paper mailing bags to your usual paper recycling. To dispose of any bags with our Leave No Trace branding, all you’ll need is a kettle and your sink. The material breaks down quickly and harmlessly in water temperatures above 70ºC. Should your bag end up in landfill, it will biodegrade naturally and Leave No Trace.
You can find more information on our packaging here -
Where was my product made? What is it made of?
We are very proud of our sourcing and fabric innovation here at Finisterre and a great deal of work goes into choosing our suppliers and making sure we are happy with the quality that we can provide to you, the customer. It’s what we live for and why Finisterre started in the first place. You can find out extra information about our sourcing in here -
Trade In
I’d like to trade in my old Finisterre jacket/jumper/item. What do I do?
Our trade-in is provided in partnership with Reskinned. The process is laid out in simple steps here; including how to trade in, the product redemption criteria, and how to post your item(s) back.
Please note this service is only available for UK customers
Site Use & Email Preferences
How do I change my account details/password on my profile?
To make any amendments on your account please select the ‘change password’ option to do so. Or if you would like to change your email address get in touch and we can amend this for you
How do I unsubscribe from Finisterre’s Mailing list?
Click on the link in your email to unsubscribe or email your details over to hello@finisterre.com and the team will remove your details from future mailing.