Nice Bag - But Needs a bit of improvement
The idea of this bag is excellent, including carrying as a backpack and cross zip.
However the straps aren't as strong as they could be and the cross zip can be a tad awkward. The material is quite rigid and mine started to crack around the corners. The straps sadly became faulty after a couple uses so had to return.
We are really sorry to hear about this happening to your bag, this is not up to the standards we expect from our products.
We have now resolved this for you via email.