Contact
If you'd prefer to speak to us over the phone, our team is available Monday-Friday 9am-4:30pm on 01872 438530
We partner with Global-e for International Shipping and Returns. For queries on Orders, Shipping and Returns please click through to the dedicated Customer Service Help Centre.
Raising a Concern
If you wish to raise a concern or complaint about Finisterre or our practices - including within our supply chain - you can do directly and confidentially so via our stakeholder grievance mechanism.
What counts as a grievance?
A grievance is a concern about Finisterre's actual or potential social, environmental or governance impact - for example, unfair treatment, unsafe working conditions, discrimination, environmental harm, or a breach of our Supplier Code of Conduct. It's different from a standard customer service query about an order, product or return, which our Customer Support team handles separately (see above).
How it works
Send us the details, in confidence, at concerns@finisterre.com. We'll acknowledge your message and let you know whether we've accepted it as a grievance within 5 business days, then keep you updated as we investigate and work towards a resolution, through to confirming when it's closed. If we don't accept an issue as a grievance, we'll explain why.
Confidentiality and protection
You can ask for your identity to be kept confidential if you're worried about how raising a concern might be received. Anyone who raises a grievance in good faith is protected from retaliation of any kind.
