If you are not 100% satisfied with your product we are happy to offer a full refund, credit note or exchange as long as the product is returned to us in a new, unworn condition with the original packaging within 14 days.
Please ensure that you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. If you have received an item from Finisterre as a gift you may return it for an exchange only. Please obtain proof of postage from the Post Office, as we cannot accept responsibility for goods lost in transit.
In the UK we offer a free returns service with the Royal Mail so all you need to do is re-use the same bag, peel off the freepost returns sticker on the delivery note and attach to the front, pop the completed returns form in with the product, seal it up with the second seal and post it back to us. We will be in touch as soon as we have received it back. The process can take up to 2 weeks so please allow plenty of time.
For the rest of the world, please pop the completed returns form in with the product, seal the bag with the second seal, and post it back to us at our Wheal Kitty Workshop. Any customs duties, local sales taxes and handling charges are non refundable. We will be in touch as soon as we have received it back.
None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us.
We’re extending our returns policy from the 1st November, giving you until 8th January 2018 to send back any gifts which might not be quite right. We will offer a full refund or exchange on unworn items with tags attached, return postage is free for customers within the UK. Any returns received after this date will be issued store credit.
If you wish to exchange something in your order please place a new order online for the replacement item, then return what you don’t want to keep as above. Put your new order number in the box provided on the returns form, and if you had to pay postage on your new order we will refund it once we receive your return.