Free UK Returns and Exchanges for items bought instore or online
We aim to process exchanges and returns as fast as we can but please allow us up to 2 weeks during busy periods.
If you would like to return your items in-store by following the below steps:
Ensure all items are packed up in the Finisterre packaging.
Make sure you include your paperwork/invoice noting the exchange/return instruction in with your items.
You can find out the opening dates and times of our stores here - https://finisterre.com/pages/stores
Returns will be quarantined for 48 hours before being processed.
Online orders will be refunded directly back via your original payment method, for in-store purchases our team will give you a call to arrange your refund.
We will be offering this service as soon as we can safely reopen our stores. In the meantime, our returns policy has been extended to 90 days for a hassle free experience.
If you would like to use our free postal returns please follow the steps outlined above.
If you wish to exchange something in your order, you can simply return your order with a note requesting your exchange and the Returns team can swap this over for you, stock allowing.
If you are in a rush for your product, you can place a new order online for the replacement item, then return what you don’t want to keep as above. When exchanging in this way, please put your new order number in the box provided on the returns form, and any postage you paid on your new order we will be refunded.
Returns of goods in the bundle will affect your refund amount. For example, if you return one of your bundle items you will be refunded the amount for that product, minus the value of the free product at the time you purchased it.
For international returns, please send your returns to the below address:
We don't currently offer free international returns but we do offer an extended returns period for our international customers. Any customs duties, local sales taxes and handling charges are non refundable.
None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us on firstname.lastname@example.org