FAQs

How can I track my order?

You will be sent a shipping confirmation once your order has been dispatched from our warehouse. You can also track your order by logging into your account and clicking on the order number you are waiting for. If you have any problems or the delivery is taking longer than usual, contact Customer Services on hello@finisterre.com and we will be able to look into it further for you.

 How long will my order take to reach me?

Our standard UK delivery takes 2-3 working days to reach you from dispatch. International orders can take 7-14 working days to arrive so please make sure you place your order allowing plenty of time.

Please not we endeavour to dispatch your order straight away however during sale periods this could take 2-3 working days.

I’ve made a mistake on my order. Can I make an amendment?

Our warehouse team are pretty quick at picking and packing so we are unable to make changes to products on your order. Please check your confirmation as soon as you have placed your order and send through any address changes to hello@finisterre.com as soon as you can. We cannot guarantee the changes will be made but we’ll do our very best. We cannot process any changes or cancellations to orders during our sale periods.

How do I return or exchange an item from my Finisterre order?

As long as the item is in in a clean, unworn condition with the tags still intact, we can accept the return within 28 days for full priced items, or 14 days for sale items. Please see our Returns and Exchanges page for a step by step guide and our full returns policy. You can also email returns@finisterre.com for any further queries.

 

 Can I return/exchange something in store?

Purchases made online should be returned for the Online Customer Services team to process. You can drop your online return into store if you are nearby but this will not be processed until it reaches Finisterre HQ.

 

Do you offer an extended Christmas returns period?

Yes, we do. this years runs from 1st November 2018 until 11th January 2019. Please ensure any returns arrive back with us before this date. We are able to exchange or offer gift cards for gifts. Please clearly state whether your return was a gift so we know not to contact the buyer.

How long will my return take to process?

We are usually pretty quick to process your returns but please do bear in mind that there may be delays after very busy periods like sales. We aim to process your returns within 1 week but it may take up to 2 weeks.

The item I want is showing as out of stock. Do you have any left?

Most of our stock is sold online, however, the item you want might well be in one of our stores. You can either call one of our stores or email hello@finisterre.com and we’ll go on the search for you.

 

Do you have any other stockists?

Yes, we are currently stocked by Common Wanderer in St Ives, Cornwall, and on huckberry.com in the US.

There is a problem with my order. What should I do?

As we are only human, sometimes mistakes do happen. If you have received your order and there is something not quite right, please let us know right away so we can rectify it for you. You can call our friendly Customer Service team on 01872 554481.

When is the next Finisterre sale?

We do run sales from time to time and we know everyone loves to get a bargain! The best way to keep informed is to make sure you are signed up to our newsletter and keep a keen eye on our Facebook, Twitter and Instagram pages.

I’ve damaged my favourite Finisterre jacket/jumper/item. What can I do?

Never fear! We have our very own in house repairs here at Finisterre who are dedicated to breathing life and happiness back into your beloved Finisterre favourites. Simply email your images and queries to repairs@finisterre.com or head to our Product Care and Repairs page to check out the repairs menu of what we can do to help.

How do I look after my Merino items?

Merino is an essential for any active Finisterre supporter but it must be treated with care. We recommend that you wash your Merino on a gentle 30°C wool cycle with a spin of no more than 600rpm. Reshape the item whilst damp and dry flat. Spinning your Merino too high can result in the garment shrinking beyond repair so look after your Merino and it will look after you!

I want to work for Finisterre. How do I go about it?

We are constantly growing our Finisterre Family and love to hear from likeminded and passionate people with the drive and innovation it takes to work here. We post up any vacancies we do have on our Jobs page so keep an eye out for anything new there or on our social media channels.

Where was my product made? What is it made of?

We are very proud of our sourcing and fabric innovation here at Finisterre and a great deal of work goes into choosing our suppliers and making sure we are happy with the quality that we can provide to you, the customer. It’s what we live for and why Finisterre started in the first place. You can find out extra information about our sourcing in our Fabric of Finisterre section.