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How Can We Help | Privacy

Privacy

Privacy Policy

When you shop online at Finisterre, we collect your information. It happens everywhere online, but we don’t want to send you things you won’t be interested in. It’s not good for you or for us. We want to know what you actually want to see, so we collect this information to try and understand you better. It means we won’t send you anything irrelevant, and if there is a problem with your order, we can deal with it quickly.   


We’re proudly based in Cornwall, perched on the cliffs at Wheal Kitty, above St Agnes. Finisterre UK Ltd is registered in England and Wales under company number 04444480. As with everything we do, we want to be transparent about the information we store. We believe it’s best to be honest. Always.
If you still have any questions for us, just get in touch:

Data Protection
Finisterre
Unit 6, Wheal Kitty Workshops
St Agnes
Cornwall, UK
TR5 0RD

You can also get hold of us on +44 (0)1872 554 881 or email us at hello@finisterre.com.


HOW WE GET TO KNOW YOU
The products that you choose all tell stories. All these stories help us get to know you better, and occasionally we might use information from third parties who you have also shopped with. This is all so we can better understand what you like and what you like to do, so that we’re only showing you the most relevant products.


INFORMATION THAT WE NEED
We’ll need your name and address. Our customers are part of our community, more than names on a sheet. But, without that information, the kit we send out to stoke your passion for the sea simply wouldn’t make it to you. We also use these to verify your payments, to make sure everything is above board.


Your email is another thing. We’ll use this to send you confirmation of your orders, along with any news from our community of ocean lovers, including new products, conservation stories and our sustainability initiatives. Not seeing anything useful? You can always unsubscribe by clicking the link in the email or by contacting us at hello@finisterre.com.

 

We also use social media platforms (Facebook, Instagram, Pinterest), as well as  Google and Bing from time to time for advertising purposes, as do our carefully selected partners mentioned above


We’ll also need your payment card details. We’ll ask for them when you place an order, and we’ll also need to know that you’re over 18. That’s when you’re legally allowed to enter into a contract with us and buy our products with your own money.
Not everything we ask for is mandatory. But it does help us to understand you better. Your phone number can help us if a delivery driver is finding it hard to track down your address.


OTHER SOURCES OF DATA
Occasionally we may receive personal data from third parties including data brokers such as Experian Ltd, in situations where they have received an individual’s name form a separate company and it has been indicated that the individual would be interested to receive communications and information from ourselves. If this applies to you and you wish to be removed from our mailing list please contact us at hello@finisterre.com.


From time to time, we might also receive information from third parties, such as fraud detection agencies. This is just so that we can make sure that you are who you say you are. Which if you are, means you have nothing to worry about.


HOW WE PROCESS AND USE YOUR INFORMATION
As part of our community you matter to us. We want to take care of you, because then, you’ll take care of us. Whenever you buy something or shop somewhere, you’re entering into a contract. We’re no different. But it’s nothing to be worried about. For our products to make it from our warehouse to their new home with you, we need that information. We also need it to check it’s really you. You wouldn’t want someone else buying a new Nimbus Jacket with your information, would you? So, we use this information to verify you’re a genuine customer, not someone with mischief in mind.


At Finisterre we like to keep you up-to-date with all the latest news from the workshop, be it new products, promotions or news about our sustainability initiatives. Data protection laws considers contacting clients for direct marketing to be a legitimate action for the business. So that’s what we’re going to do. But we do understand that you might not be quite as thrilled about that as us, so if you lose interest in us you can always unsubscribe from any communications. We’ll miss you, but we know that everyone has to walk their own path. Just remember that once you have, we won’t be able to contact you about our innovative new products or projects. Simply unsubscribe using the link in our emails or, if you have any questions, email us at hello@finisterre.com.


Our catalogues are always printed a while before they get sent out. If you would like to be unsubscribed from our mailing list, get in touch with us at hello@finisterre.com so we can start the process as soon as possible, or you may still receive a catalogue.

Sharing all this personal information might leave you feeling slightly worried, but fear not. Our online store is run on Shopify which means that it is automatically certified Level 1 PCI DSS compliant.


There is a chance that some of your data may be sent outside of Europe, as some of our third-party partners who analyse this data have their sub-processing based outside the UK. We will, however, always do everything we can to try to ensure that your data is protected by the correct level of security at all times.


HOW LONG DO WE KEEP YOUR DATA?
As far as we’re concerned, if you keep coming back and shopping with us, you’re a member of our community, meaning we’ll keep track of the story you tell through the products you buy. Keeping track of the story you write with us will help us get speedy answers to any questions about your orders and will also help us with the slightly more tedious (but vitally important) legal or audit processes that we are required to complete on occasion.


KNOW YOUR RIGHTS
As a customer you have a legal right to access any of the personal information that we hold on you. Any request will be dealt with as quickly as possible, and always within 30 days. Please contact hello@finisterre.com or write to Data Protection, Finisterre, Unit 6 Wheal Kitty Workshops, St Agnes, Cornwall, UK, TR5 0RD. Please mark your request “subject access request” and provide your name, address and email address, and we will get back to you as swiftly as possible.


You can ask us to stop processing your data any time you like. Just get in touch with us by emailing hello@finisterre.com if you want us to delete, stop or adjust any part of our processing. As long as it’s legal and we’re able to, we will act immediately.


Have any complaints? Well, we want to know about them and fix them. Contact us using the details below and our team will spring into action and do their best to resolve the issue. If you feel that after contacting us your problem has not been resolved or dealt with to your satisfaction, you can contact the Information Commissioner’s Office (ICO) – the supervising authority for data protection in the UK – on 0303 123 1113 or through their website, ico.org.uk.


You also have the right to ask us to pass on your data, known as the right of portability. You can ask us to pass your data on to a third party, as long as the format is machine readable, by emailing us at hello@finisterre.com.


GET IN TOUCH
Data Protection Officer
Finisterre
Unit 6, Wheal Kitty Workshops
St Agnes
Cornwall
UK
TR5 0RD

You can also call us on 01872 554 881 or email us at hello@finisterre.com


COOKIE POLICY
Cookies can be a bit confusing, so we’ll try and keep it simple. Cookies can be used as a kind of ID card for an online customer. Basically, they let our website know when someone comes back to us, and therefore allows us to display the most relevant information for that customer.
They also make it easier and faster for users to interact with our website. Without cookies, filling up a basket or remembering the specifics of someone’s details or preferences would be monumentally difficult. We use cookies to make it as easy as possible for you to move around the website, shop for the gear you need and add items to your basket, without you having to log in every time you click.
What cookies are not is a longer list than what they are. They’re not computer programs so they can’t read information stored on your computer. They can’t be hijacked to spread viruses either, so they can’t hack you or get your email details. Cookies can only ever contain and transfer information to our website that you the user have disclosed. Not happy with that arrangement? You can turn off your cookies any time using your browser’s settings but bear in mind that this means you won’t be able to shop on our website, as a lot of the functionality is supported by cookies. Remember that cookies are specific to the computer you are using and if you access any site with another device, the settings on that device will be the ones that are applied.


We know cookies can be a bit complicated so if you still feel like you need to learn more, visit www.allaboutcookies.org/manage-cookies to answer any of your cookie-related questions.


When you land on the Finisterre website, the cookies you’ll get will come directly from us or from one of our business partners. There are a few different types, so here’s a quick run-down:
Essential cookies: The clue is in the name. Essential cookies are the ones that allow you to access our website, browse products, order and navigate through pages with ease. Without them, you simply won’t be able to use our site.
Performance cookies: These help us understand how you’re using our site. Performance cookies help us to analyse information like numbers of visitors to our website, measure usage and assess how well our advertising is working. We’ll use this information to tweak the performance of our website and improve the customer experience when shopping with us.
Functionality cookies: These cookies help us to offer extra functionality on our website. These are not strictly needed to be able to use the website, however they do enable features that will make it far easier to navigate and shop with us.
Targeting cookies: We use some cookies to track the interest our visitors have in our products. We sometimes use this to understand what our customers are really interested in, so we can make sure we’re offering the right things. This means we can use browsing behaviour to create the most relevant banner adverts, only showing you products that you have already viewed or are similar to what you have already seen on our website. These banner adverts are displayed across a variety of other website that customers may visit. This is called behavioural advertising and is tailored to each individual user, however cookie data is always anonymised and only stored temporarily. These banners will always feature an “i” icon which will supply information on the advertising network used and information on how to opt out if you wish.

You can view a list of the cookies that we use in the table below:

Cookie Description
_shopify_y This cookie is associated with Shopify's analytics suite.
cart_currency This is an essential cookie for the secure checkout and payment function on the website. This cookie is provided by shopify.com.
secure_customer_sig This cookies is set by websites built on Shopify platform and is used in connection with customer login.
_y This cookie is associated with Shopify's analytics suite.
_shopify_fs This cookie is associated with Shopify's analytics suite.
_orig_referrer This cookie is set by website built on Shopify platform and is used in assoication with shopping cart.
_shopify_s This cookie is associated with Shopify's analytics suite.
_shopify_country No description
_landing_page This cookie is set by website built on Shopify platform and is used to track landing pages.
_s This cookie is associated with Shopify's analytics suite.
YSC This cookies is set by Youtube and is used to track the views of embedded videos.
VISITOR_INFO1_LIVE This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
nostojs No description
ometria No description
_gcl_au This cookie is used by Google Analytics to understand user interaction with the website.
_pay_session The domain of this cookie is owned by Shopify. This cookie is used for enabling secure checkout and payment function on the website.
MUID Used by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking.
MR This cookie is used to measure the use of the website for analytics purposes.
cart_ver No description
cart No description
cart_ts No description
cart_sig This cookie is set by Shopify and is used in connection with store checkout.
_uetsid This cookies are used to collect analytical information about how visitors use the website. This information is used to compile report and improve site.
_uetvid No description
_ga This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gid This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
_dc_gtm_UA-365906-1 No description
shopify_pay_redirect This cookie is used by website using Shopify platform and is used in enabling secure payment and checkout from the e-commerce store.
_shopify_sa_t This cookie is set by Shopify and is used for analytics relating marketing and referrals.
_shopify_sa_p This cookie is set by Shopify and is used for analytics relating marketing and referrals.
_fbp This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
_pin_unauth No description
_hjid This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_hjFirstSeen No description
fr The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
_gaexp This cookie is used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.
_hjAbsoluteSessionInProgress No description
test_cookie This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users' browser supports cookies.
wisepops No description
wisepops_visits No description
wisepops_session No description
__livechat This cookie is set by the provider LiveChat.Inc. This cookie is used to enable live chat with customers on the website.
_pandectes_gdpr No description
__lc_cid This is an essential cookie for the website live chat box to function properly.
__lc_cst This cookie is used for the website live chat box to function properly.
__lc2_cid This cookie is used to enable the website live chat-box function. It is used to reconnect the customer with the last agent with whom the customer had chatted.
__lc2_cst This cookie is necessary to enable the website live chat-box function. It is used to distinguish different users using live chat at different times that is to reconnect the last agent with whom the customer had chatted.
__oauth_redirect_detector This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality.
__cfduid The cookie is set by CloudFare. The cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.
ATN The cookie is set by atdmt.com. The cookies stores data about the user behavior on multiple websites. The data is then used to serve relevant advertisements to the users on the website.
PHPSESSID This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
csrftoken This cookie is associated with Django web development platform for python. Used to help protect the website against Cross-Site Request Forgery attacks