Weathering the Storm
It's time to batten down the hatches once more. Following the latest government guidance, we will be temporarily closing our English stores from Thursday 5th November until restrictions are eased.
Our online shop will remain open as usual, continuing to provide sustainable outdoor gear to help you make the most of your time outside, whatever the weather is doing. Our Edinburgh store also remains open, conforming to Scottish restrictions, and we are continuing to monitor the situation closely.
Back in spring we said that the power of community would see us through the storm, and those words still ring true today. Stay in touch and check out The Broadcast, where we'll be sharing content to keep you inspired for the time when we can share adventures together once more.
See information regarding returns here.
Since the beginning of these strange times, our first priority has been the welfare of our staff and customers. When our stores reopen once more, we will continue to maintain the high level of safety and hygiene measures we've implemented to ensure the safety of our community in our shops.
Please wear a face covering in our stores.
Our changing rooms are currently closed, but with our extended returns policy you can try your gear on at home at your own pace.
Our staff will be cleaning frequently throughout the day, especially in areas that are high-risk such as pay points and door handles.
To comply with social distancing we can only allow two customers in our store at one time, and ask that they maintain a 2m distance from others.
For those who wish to minimise contact, we’ll be taking orders by phone that can be picked up from our stores.
For a more comfortable shopping experience we’re offering a limited number of individual appointments for customers, which can be booked online.
We ask that all customers use the hand sanitiser provided at the sanitary station as they enter our stores.
Some of our stores remained closed and we will be operating reduced opening hours. Please check your local store page before visiting.
For hygiene reasons we are not accepting cash at this time. To minimise contact, please pay by card or contactless payment method.
If there is anything here which you’re unsure about or would like some more information on, please get in touch.