Welcome
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From the 1st of July we are reopening some of our stores.
We are excited to welcome our community back and look forward to seeing you there. Whether it's to see some of our new collection, finally see that item you have been eyeing up online or just to pop in to say hello, we’ve missed you. We also have a number of appointments available to explore our stores behind closed doors.
Our opening hours may vary and some stores are not yet open, so please visit your local store page for more details.
We're taking the time to make sure all necessary safety precautions are in place before we open our shops. Each store is unique and has different requirements, so we won't open until we're completely ready. Following on from our stores in Brighton and Falmouth we'll be opening our other coastal locations in St Agnes and Hawksfield on the 13th of July. Opening hours may vary, so please check your local store page for more details.
Next on the reopening list are our city locations. These present different challenges and we are continuing to asses the situation to make sure we can provide safe, socially distanced shopping experiences for our community. We plan to open our city stores when we have met the high level of safety required, so watch this space.
Since the beginning of these strange times, our first priority has been the welfare of our staff and customers. As we begin to reopen our stores, we’ve put several measures in place to ensure the safety of our community in our shops.
Our store teams will be provided with reusable facemasks made from sustainable organic cotton fabric.
Our changing rooms are currently closed, but with our extended returns policy you can try your gear on at home at your own pace.
Our staff will be cleaning frequently throughout the day, especially in areas that are high-risk such as pay points and door handles.
To comply with social distancing we can only allow two customers in our store at one time, and ask that they maintain a 2m distance from others.
For those who wish to minimise contact, we’ll be taking orders by phone that can be picked up from our stores.
For a more comfortable shopping experience we’re offering a limited number of individual appointments for customers, which can be booked online.
We ask that all customers use the hand sanitiser provided at the sanitary station as they enter our stores.
Some of our stores remained closed and we will be operating reduced opening hours. Please check your local store page before visiting.
For hygiene reasons we are not accepting cash at this time. To minimise contact, please pay by card or contactless payment method.
If there is anything here which you’re unsure about or would like some more information on, please get in touch.
