£3.95 Standard Shipping under £100 - 3-5 working days
Free Standard Shipping over £100 - 3-5 working days
£10 Express Shipping (order before 1pm)- 24h to 48h
Free Express Shipping (orders over £300) - 2-3 working days
We strive to dispatch orders from our warehouse within 48 hours. Due to Royal Mail strike action and subsequent delays, standard orders can take 7-10 working days to be delivered. We are very sorry for any delay caused. Royal Mail will share a live tracking link where you'll be able to follow your parcel's progress. However please note with current delays, it can take longer than 24 hours for tracking numbers to become live.
2-3 working days
Free UPS Tracked Shipping (orders over £150/$200)
£7.50/$11 UPS Tracked Shipping (orders under £150/$200)
3-11 working days
Flat Rate £15/€17 Tracked Shipping (orders under £134/€150)
Tracked Shipping, rate calculated at checkout (orders over £134/€150)
Duty is added as part of Shipping rate for orders over €150
5-14 working days
£20 UPS Tracked Shipping
Some countries charge duty and / or tax on orders imported from the UK over a certain value. The Shipping Rate above does not include any additional duty, tax or other charges, therefore you may be asked to pay a fee to receive your order. Please check your country's tax specifications prior to placing your order.
Please note repairs purchased online are only available to customers in the UK at present.
Both outbound and return postage is free for all repairs bought through our website. At checkout all repairs will have free shipping automatically applied. Please note if you have any other non-repair products in your basket they will be subject to our standard shipping rates.
Once you have completed your checkout process you will receive a confirmation email that will contain a link to Royal Mail where you can print out your free postage label.
We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unworn condition with the tags intact within 90 days of delivery. Proof of purchase must be provided for us to process a refund. Any items received in a non-sellable condition will not be accepted.
Please ensure that you return the goods to us folded and in their original packaging.
If you have received an item from Finisterre as a gift, you may return it for an exchange or credit note only. Please state this clearly on a note when returning.
How to return orders in the UK
In the UK we offer a free tracked returns service with the Royal Mail so all you need to do is package it up in its original packaging and head to https://finisterre.com/free-tracked-returns. Fill in the form online to print of your returns label. Please obtain proof of postage from the Post Office when you drop it off. We aim to process exchanges and returns as fast as we can but please allow us plenty of time during busy periods. In these periods the process can take up to 2 weeks.
How to Return International Orders
For international returns, please send your returns to the below address:
We don't currently offer free international returns but we do offer an extended returns period for our international customers. Any customs duties, local sales taxes and handling charges are non refundable.
None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us on firstname.lastname@example.org
If you wish to exchange something in your order please re-order the new item, and return the original to us for a refund.
Or you can simply include a note requesting the new item in with your return, and our team will exchange this for you if stock allows.