Returns / Exchanges

During the Festive season any product purchased during the period 4th November until the 23rd December inclusive may be returned up until the 31st January.

Products purchased after the 23rd December will be subject to our standard 28 day returns policy. Please process your return via our returns portal here and select the relevant option subject to our standard returns terms and condition.

We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unworn condition with the tags intact within 28 days of delivery. Proof of purchase must be provided for us to process a refund. Any items received in a non-sellable condition will not be accepted.

 Please ensure that you return the goods to us folded and in their original packaging.

For US orders please head over to our US returns portal and follow the on-page instructions. You'll need to input your order number including the # prefix and your email address to complete this process.

The cost of returning an item or all the items from your order is $15 flat rate to cover postage charges back to the UK

Any customs duties, local sales taxes and handling charges are non refundable.

Please note we do not offer an exchange service. Please return your original item for a refund and purchase the new item

Your return may take up to a week to be processed and up to 14 days during busier periods.

Thorough checks are made before items leave us, but if you have received your order and there is a fault with any items, either email hello@finisterre.com or give us a call 01872 554481 and we will resolve this for you.

We currently don’t offer a repairs service for our US customers but this is something we will review in the future