FAQs

Standard Delivery: December 6th

Express Delivery: December 16th

During the Festive season any product purchased during the period 4th November until the 23rd December inclusive maybe returned up until the 31st January.

Products purchased after the 23rd December will be subject to our standard 28 day returns policy. Please process your return via our returns portal here and select the relevant option subject to our standard returns terms and condition.

Please refer to our returns section for instructions on how to return your item. You can also link to our US returns portal here. We charge $15 flat rate for items to be returned.

Please refer to our shipping section for full details of our delivery services, pricing and our delivery destinations

Currently we don’t offer a repairs service for our US customers but this is something we will review in the future

We recommend using a Nikwax product, should your coat need a reproof or just some general TLC. Great products, all FC free. Dependent on your jacket and the fabric, you may need to wash the item according to the instruction provided by Nik-Wax.

Caring for your wool properly is key to ensure its lengthy life span. We advise to wash all wool products on a 30-degree, gentle spin/wool cycle. The garment should then be laid flat to dry and can be re-shaped when damp if needed. If ever in doubt, all washing instructions are on the label inside your item.

Merino is an essential for any active Finisterre supporter but it must be treated with care. We recommend that you wash your Merino on a gentle 30°C wool cycle with a spin of no more than 600rpm. Reshape the item whilst damp and dry flat. Spinning your Merino too high can result in the garment shrinking beyond repair so look after your Merino and it will look after you!

You can add our paper mailing bags to your usual paper recycling. To dispose of any bags with our Leave No Trace branding, all you’ll need is a kettle and your sink. The material breaks down quickly and harmlessly in water temperatures above 70ºC. Should your bag end up in landfill, it will biodegrade naturally and Leave No Trace.

You can find more information on our packaging here -

https://finisterre.com/blogs/features/finisterre-packaging

We are very proud of our sourcing and fabric innovation here at Finisterre and a great deal of work goes into choosing our suppliers and making sure we are happy with the quality that we can provide to you, the customer. It’s what we live for and why Finisterre started in the first place. You can find out extra information about our sourcing in here -

https://finisterre.com/pages/sustainability

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