Shipping
UK Shipping Rates
£3.95 Standard Shipping under £100 - 3-5 working days* (during non strike periods)
Free Standard Shipping over £100 - 3-5 working days* (during non strike periods)
£10 Express Shipping (order before 1pm)- 24h to 48h
Free Express Shipping (orders over £300) - 2-3 working days* (during non strike periods)
International Shipping Rates
From October 11th 2022 we have partnered with Global E to offer a smooth global shipping and returns experience. The relevant International Shipping charge will display at checkout once you have added your Shipping Address.
EUROPE
Ireland
Standard Courier (3-5 business days) €5
Free Standard Courier (orders over €180)
Express Courier (2 business days) €12
Germany
Standard Courier (3-5 business days) €5
Express Courier (2 business days) €12
Norway
Standard Courier (3-5 business days) 60kr
Free Standard Courier (orders over 1830kr)
Express Courier (2 business days) 120kr
Switzerland
Standard Courier (3-5 business days) CHF6
Free Standard Courier (orders over CHF175)
Express Courier (2 business days) CFH12
Eurozone
Standard Courier (3-5 business days) €5
Free Standard Courier (orders over €180)
Express Courier (2-3 business days) €12
Rest of Europe
Standard Courier €5
Free Standard Courier (orders over €150)
Express Courier €10
NORTH AMERICA
United States
Express Courier (2-3 business days) $10
Free Express Courier (orders over $150)
Canada
Express Courier (2-3 business days) $15
Free Express Courier (orders over $235)
AUSTRALIA & NEW ZEALAND
Australia
Express Courier (4-5 business days) $25
Free Express Courier (orders over $265)
New Zealand
Express Courier (4-5 business days) $30
Free Express Courier (orders over $295)
REST OF WORLD
Express Courier £15
Free Express Courier (orders over £200)
Some countries charge duty and / or tax on orders imported from the UK over a certain value. The Shipping Rate above does not include any additional duty, tax or other charges. Any additional taxes or duty charges will be shown at checkout.
For certain countries there will be the option to pay duty and taxes at checkout or pay on delivery. If this is an option, it will display once you have selected your preferred Shipping Method. Additional fees may apply for "pay on delivery".
Repairs Shipping
Please note repairs purchased online are only available to customers in the UK at present.
Both outbound and return postage is free for all repairs bought through our website. At checkout all repairs will have free shipping automatically applied. Please note if you have any other non-repair products in your basket they will be subject to our standard shipping rates.
Once you have completed your checkout process you will receive a confirmation email that will contain a link to Royal Mail where you can print out your free postage label.
Tracking your order
We aim to dispatch Standard Shipping orders from our warehouse within 48 hours.
Once your order has been dispatched, you will receive a live tracking link from the relevant delivery carrier where you will be able to follow your parcel's progress. Please note it can take 24 hours for tracking numbers to become live.
If you are based Internationally and placed your order after 11th October 2022, you can also track your parcel's progress on this portal. You will need your order ID and the email address you used when placing the order.
Returns
We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unworn condition with the tags intact within 28 days of delivery. Proof of purchase must be provided for us to process a refund. Any items received in a non-sellable condition will not be accepted.
Please ensure that you return the goods to us folded and in their original packaging.
If you have received an item from Finisterre as a gift, you may return it for a credit note. Please reach out to returns@finisterre.com and the Team will resolve this for you.
How to return UK Orders
To find out more on Returns, please visit our dedicated Returns page.
How to return International Orders
To find out more on Returns, please visit our dedicated Returns page.
Exchanges
To find out more on Exchanges, please visit our dedicated Returns and Exchanges page.