FAQs

Royal Mail Standard Delivery, order by midnight 17th December, Royal Mail Next Day Delivery, order by 5.30pm 20th December

DPD Next Day Guaranteed Delivery 24th December, order by 12pm 23rd December (Excludes Highlands & Islands)

DPD Before 12pm Next Day Guaranteed Delivery 24th December, order by 10am 23rd December (Excludes Highlands & Islands)

DPD Next Day Saturday Delivery, order by 2pm Friday 20th December (Excludes Highlands & Islands)

During the Festive season any product purchased during the period 4th November until the 23rd December inclusive maybe returned up until the 31st January. Products purchased after the 23rd December will be subject to our standard 28 day returns policy. Please process your return via our returns portal and select the relevant option subject to our standard returns terms and condition.

UK returns portal can be found here.

International returns portal can be found here.

Please refer to our returns section for instructions on how to return your item.

Please refer to our shipping section for full details of our delivery services, pricing and our delivery destinations

Please refer to our repairs section here for more information on our product repairs

We recommend using a Nikwax product, should your coat need a reproof or just some general TLC. Great products, all FC free. Dependent on your jacket and the fabric, you may need to wash the item according to the instruction provided by Nik-Wax.

We do offer a reproofing/wash service, for £25 at our Finisterre HQ.

Caring for your wool properly is key to ensure its lengthy life span. We advise to wash all wool products on a 30-degree, gentle spin/wool cycle. The garment should then be laid flat to dry and can be re-shaped when damp if needed. If ever in doubt, all washing instructions are on the label inside your item.

Merino is an essential for any active Finisterre supporter but it must be treated with care. We recommend that you wash your Merino on a gentle 30°C wool cycle with a spin of no more than 600rpm. Reshape the item whilst damp and dry flat. Spinning your Merino too high can result in the garment shrinking beyond repair so look after your Merino and it will look after you!

You can add our paper mailing bags to your usual paper recycling. To dispose of any bags with our Leave No Trace branding, all you’ll need is a kettle and your sink. The material breaks down quickly and harmlessly in water temperatures above 70ºC. Should your bag end up in landfill, it will biodegrade naturally and Leave No Trace.

You can find more information on our packaging here -

https://finisterre.com/blogs/features/finisterre-packaging

We are very proud of our sourcing and fabric innovation here at Finisterre and a great deal of work goes into choosing our suppliers and making sure we are happy with the quality that we can provide to you, the customer. It’s what we live for and why Finisterre started in the first place. You can find out extra information about our sourcing in here -

https://finisterre.com/pages/sustainability

Our trade-in is provided in partnership with Reskinned. The process is laid out in simple steps here; including how to trade in, the product redemption criteria, and how to post your item(s) back.

Please note this service is only available for UK customers

For Finisterre Branded Wetsuits 

Finisterre branded wetsuits can be donated through the Takeback scheme, and we’ll exchange them for a voucher for £5 to put towards something new.

We’ll recycle your wetsuit responsibly if it’s no longer surf-suitable, and if it’s still in good nick, we’ll find it a new home with someone who’ll love it just as much as you.

For Non-Finisterre Wetsuits

If it’s in good condition: 

If your wetsuit is still in good condition, or only needs very minor repairs, you can donate it to The Wave Project. 

The Wave Project is an amazing organisation that helps kids in need overcome mental health issues through perhaps the best therapy of all - surfing. Kids that are referred will get a six week course of surf therapy, and can join their Surf Club to boost their confidence even more. The more access to wetsuits they have, the more children they can empower.

You can donate your old wetsuit to them by post, or drop it off at one of their local sites. 

For donation instructions and to find drop-off locations, visit The Wave Project’s donation page.

If it’s in not so good condition:

If your wetsuit is damaged or at the end of its life, you can still put it to good use by sending it to Circular Flow, whatever condition it’s in.

They have collection points and return facilities here in the UK, Belgium and Germany, and are plotting and planning to add more in the future.

Neoprene can be a tricky fabric to recycle, which is why Circular Flow made it their mission to find the best recycling routes for old wetsuits.

You can find more information and guidance on their website Circular Flow.

Yes! You can trade in your old Finisterre gear in any of our stores. Our re-sale partner Reskinned will sort the clothes by hand, helping give them a second life and you money off your next purchase.

Find out more

To make any amendments on your account please select the ‘change password’ option to do so. Or if you would like to change your email address get in touch and we can amend this for you

Click on the link in your email to unsubscribe or email your details over to hello@finisterre.com and the team will remove your details from future mailing.